JQK22 takes the privacy and security of your personal data seriously. This Privacy Policy explains what information we collect, how we use and protect it, and what rights you have as a data subject. Please read it carefully before registering or using our Platform.
A quick-reference summary of our key privacy commitments. For full details, please read each section of this policy in full.
JQK22 ("we", "us", "our", "the Company") operates the online gaming platform accessible at jqk22.cam ("the Platform"). We are committed to protecting the personal data of every individual who interacts with JQK22, whether as a registered Member, a visitor to our website, or a user of our customer support services.
This Privacy Policy (the "Policy") describes the types of personal data we collect, the purposes for which that data is processed, the circumstances under which we may share data with third parties, and the rights available to you as a data subject. This Policy applies to all personal data collected through the JQK22 Platform, including our website, mobile interface and any associated communication channels.
By registering an account with JQK22, depositing funds, placing wagers or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the Platform and contact our support team to request account closure.
This Privacy Policy should be read in conjunction with JQK22's Terms and Conditions and Responsible Gambling Policy, both of which form part of the contractual relationship between JQK22 and its Members.
For the purposes of this Privacy Policy, the following definitions shall apply:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that directly or indirectly identifies a natural person, including name, email address, phone number, identity document number, IP address and financial account details. |
| "Data Subject" | The identified or identifiable natural person to whom personal data relates — in the context of JQK22, this is primarily the registered Member. |
| "Data Controller" | JQK22, as the entity that determines the purposes and means of processing personal data collected through the Platform. |
| "Data Processor" | Any third party that processes personal data on behalf of JQK22, such as payment processors, KYC verification providers and analytics platforms. |
| "Processing" | Any operation performed on personal data, including collection, storage, retrieval, use, disclosure, transmission, deletion or destruction. |
| "KYC" | Know Your Customer — the identity and age verification process conducted by JQK22 to comply with applicable regulatory requirements. |
| "Cookies" | Small text files stored on a user's device by their web browser, used to recognise returning visitors, store session data and support analytical functions. |
JQK22 collects only the personal data that is necessary to provide its services, comply with applicable legal and regulatory obligations, and maintain the security and integrity of the Platform. The categories of personal data we may collect include:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, MyKAD / passport number | Account registration, KYC verification, age compliance |
| Contact Data | Email address, phone number, residential address | Account communication, support, regulatory correspondence |
| Financial Data | Bank account details, e-wallet identifiers (Touch 'n Go, Boost, GrabPay), card details, cryptocurrency wallet addresses | Deposits, withdrawals, fraud prevention, financial compliance |
| Technical Data | IP address, browser type, device identifiers, operating system, session duration | Security monitoring, fraud detection, platform optimisation |
| Usage Data | Game history, wagering activity, login timestamps, navigation patterns, bonus usage | Service delivery, responsible gambling monitoring, personalisation |
| Communication Data | Live chat transcripts, email correspondence, support ticket records | Customer service quality, dispute resolution, compliance records |
| Marketing Preferences | Promotional opt-in/opt-out status, preferred language, communication channel preferences | Targeted communications (where consented), compliance with opt-out requests |
JQK22 collects personal data through the following channels and mechanisms:
4.1 Direct Collection
The majority of personal data we hold is provided directly by you when you: register an account on the JQK22 Platform; complete KYC verification by uploading identity documents; make deposits or withdrawal requests; contact our support team via live chat, email or other channels; participate in surveys or promotional activities; or voluntarily update your account profile settings.
4.2 Automated Collection
When you access and use the JQK22 Platform, we automatically collect certain technical and usage data through cookies, web beacons, server logs and similar tracking technologies. This includes your IP address, browser fingerprint, device type, session data, pages visited and interaction patterns within the Platform.
4.3 Third-Party Sources
We may receive personal data about you from third-party sources in the following circumstances:
JQK22 processes personal data only where there is a lawful basis for doing so. The applicable legal bases under which we process your data are as follows:
JQK22 uses your personal data for the following purposes:
6.1 Account & Service Management
6.2 Identity Verification & Compliance
6.3 Security & Fraud Prevention
6.4 Responsible Gambling
6.5 Platform Improvement & Analytics
6.6 Marketing & Communications (Consent-Based)
Where you have provided consent, JQK22 may use your contact data to send you promotional communications about new games, bonus offers, VIP programme updates and special events. You may opt out of marketing communications at any time by updating your account preferences or contacting our support team.
Opting Out: Withdrawing consent for marketing communications will not affect your ability to use the JQK22 Platform or access your account. You will continue to receive transactional and service-related communications which are necessary for account operation.
JQK22 does not sell, rent or trade your personal data to any third party for commercial purposes. We may share your personal data with third parties only in the following limited circumstances:
7.1 Service Providers & Data Processors
We engage trusted third-party service providers who process personal data on our behalf and under our instructions, including:
All data processors engaged by JQK22 are contractually bound to process personal data only as instructed, to maintain appropriate security standards and to not retain data beyond the agreed processing purpose.
7.2 Legal & Regulatory Disclosure
JQK22 may be required to disclose personal data to government authorities, law enforcement agencies, regulators or courts where required by applicable law or a valid legal order. In such cases, JQK22 will disclose only the minimum data necessary to satisfy the legal requirement.
7.3 Business Transfers
In the event of a merger, acquisition, corporate restructuring or sale of all or part of JQK22's business assets, personal data held by JQK22 may be transferred to the relevant successor entity. Members will be notified of any such transfer where required by applicable data protection law.
No Sale of Data: JQK22 does not and will not sell your personal data to third-party advertisers, data brokers or any other commercial entity. Our revenue model is based on gaming services, not data monetisation.
JQK22 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration or disclosure. Our security infrastructure includes:
While JQK22 takes all reasonable steps to protect your data, no security system is completely impenetrable. In the event of a data breach that poses a material risk to affected Members, JQK22 will notify relevant parties in accordance with applicable data breach notification requirements.
Your Role in Security: You can significantly enhance your account security by using a strong, unique password, enabling two-factor authentication and never sharing your login credentials with any other person. JQK22 will never ask for your password through any communication channel.
JQK22 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. Retention periods vary by data category:
| Data Category | Retention Period | Reason |
|---|---|---|
| Identity & KYC Data | 5–7 years post account closure | AML regulatory requirement, potential dispute resolution |
| Financial Transaction Data | 7 years from transaction date | Financial compliance, audit and regulatory inspection |
| Gaming & Wagering History | 5 years post account closure | Dispute resolution, responsible gambling obligations |
| Support Communications | 3 years from last interaction | Customer service quality, dispute evidence |
| Technical & Usage Data | 13 months from collection | Analytics, security monitoring, Platform improvement |
| Marketing Preferences | Until consent is withdrawn or account is closed | Compliance with opt-out requests and preferences |
Once the applicable retention period expires, personal data will be securely deleted or anonymised such that it can no longer be associated with any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical purposes.
JQK22 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience and monitor security. The categories of cookies we use are as follows:
10.1 Strictly Necessary Cookies
These cookies are essential for the Platform to function and cannot be disabled. They enable core functions including user authentication, session management, fraud detection and security controls. No consent is required for strictly necessary cookies.
10.2 Performance & Analytics Cookies
These cookies collect aggregated, anonymised information about how visitors use the Platform — including page load times, navigation paths and error reports. This data helps JQK22 optimise Platform performance and user experience. Consent is requested for these cookies on your first visit.
10.3 Functional Cookies
These cookies enable personalised features such as remembering your language preference, your chosen game lobby view and other interface settings. Disabling these cookies may reduce the personalisation of your experience but will not prevent you from using the Platform.
10.4 Managing Cookies
You may manage or delete cookies through your browser settings at any time. Please note that disabling certain categories of cookies — particularly strictly necessary ones — may impair the functionality of the JQK22 Platform, including the ability to log in and manage your account securely.
As a data subject, you have the following rights with respect to the personal data JQK22 holds about you. These rights are subject to certain conditions and limitations under applicable data protection law and JQK22's legal obligations.
You have the right to request a copy of the personal data JQK22 holds about you and information about how it is being processed.
You may request correction of any inaccurate or incomplete personal data held by JQK22. Corrections may be subject to re-verification of your identity.
You may request deletion of your personal data where it is no longer necessary for its original purpose, subject to JQK22's legal retention obligations.
You may request that personal data you provided to JQK22 be transmitted to another organisation in a commonly used, machine-readable format.
You may object to the processing of your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests in certain circumstances.
You may request that JQK22 restrict processing of your personal data in certain circumstances — for example, while the accuracy of your data is being investigated.
To exercise any of the above rights, please contact JQK22's data protection team via the contact details provided in Section 16. We will respond to all verified requests within thirty (30) days. We may require proof of identity before processing a data subject rights request.
JQK22 is strictly intended for individuals aged 21 years and above. We do not knowingly collect, process or retain personal data from any individual under the age of 21. If JQK22 becomes aware that personal data has been collected from a minor, we will immediately suspend the associated account and take steps to securely delete the relevant data.
Age verification is conducted as part of JQK22's KYC process and may be requested at any point during or after registration. Members who fail to verify their age will be unable to complete withdrawal requests, and accounts found to belong to minors will be permanently closed without refund of any bonus credits.
21+ Only. If you are the parent or guardian of a person under 21 who you believe may have registered an account on JQK22, please contact our support team immediately at [email protected] (plain text — not a clickable link) with full details so we can investigate and take immediate remedial action.
JQK22 operates a platform serving Malaysian users, and some of our data processors and service providers may be located in, or process data in, countries outside of Malaysia. In such cases, JQK22 takes appropriate measures to ensure that personal data transferred internationally receives a level of protection equivalent to that applicable in Malaysia, including by entering into data processing agreements with appropriate contractual safeguards.
Categories of personal data that may be transferred internationally include identity verification data (processed by our KYC providers), payment transaction data (processed by payment networks such as Visa and Mastercard, or cryptocurrency network operators) and technical data processed by cloud infrastructure providers.
By using the JQK22 Platform, you acknowledge and agree that your personal data may be transferred to and processed in countries outside Malaysia in accordance with this Policy.
The JQK22 Platform may contain references to or integrations with third-party services, including payment processing interfaces operated by DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay and banking institutions such as Maybank, CIMB, Public Bank and Hong Leong. JQK22 is not responsible for the privacy practices or content of these third-party services.
When you are redirected to a third-party interface — for example, your bank's FPX authentication page — that interaction is governed by the third party's own privacy policy. We recommend reviewing the privacy policies of any third-party services you interact with in connection with your JQK22 account.
JQK22 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. When material changes are made, we will notify registered Members via email, in-platform notification or a prominent notice on this page.
The effective date of the current version of this Policy is clearly stated at the top of this page. Your continued use of the JQK22 Platform following the publication of any amendment constitutes your acceptance of the revised Policy. We encourage Members to review this page periodically.
Where changes relate to new processing activities for which your consent is required, JQK22 will obtain your explicit consent before commencing such processing.
If you have any questions, concerns or requests regarding this Privacy Policy or JQK22's data processing practices, or if you wish to exercise any of your data subject rights as set out in Section 11, please contact us through the following channels:
For data subject rights requests, please include your full name, registered email address, the nature of your request and any supporting information in your correspondence. JQK22 will acknowledge receipt within 72 hours and provide a full response within 30 days.
For urgent matters relating to suspected unauthorised access to your account, data breach concerns, or immediate self-exclusion requests, please contact our live chat support directly for the fastest possible response.
We treat all data protection enquiries as a priority. Our support team is trained to escalate privacy-related requests to our data protection function immediately upon receipt.
Six concrete ways JQK22 goes beyond minimum requirements to safeguard the personal data of every Malaysian player on our Platform.
Every data point transmitted between your device and JQK22 is protected by bank-grade SSL encryption, keeping your personal and financial information private in transit.
JQK22 does not sell, rent or trade your personal information to advertisers or data brokers — ever. Our business model is built on gaming services, not data monetisation.
We collect only the personal data necessary to provide our services and meet our legal obligations. We do not collect data speculatively or for purposes not disclosed in this Policy.
Internal access to your personal data is restricted to authorised personnel on a strict need-to-know basis, protected by multi-factor authentication and activity logging.
You can access, correct, export or request deletion of your personal data at any time. JQK22 responds to all verified data rights requests within 30 days.
Our data security infrastructure is reviewed and penetration-tested by qualified third-party security professionals on a regular basis to identify and address vulnerabilities.
Our support team handles data protection enquiries in English, Bahasa Melayu and Mandarin Chinese, 24 hours a day. We're here to help you understand your rights and exercise them.
For players aged 21 and above only. Responsible Gambling policy available on our platform.